Returns & Exchanges Policy

Shipping & Delivery

At, we value every single customer and every parcel for delivery carefully. You can always find the best delivery option recommended for your order, such as Standard and Express (Faster). The delivery services are listed in the table below.

Please read before purchase:

  1. It normally takes 1-5 business days for us to process your order. Please note that this does not include holidays and weekends.
  2. All packages have specific tracking information and can be tracked from ‘My Orders’.
  3. You can choose your preferred shipping method on the Place Order page. Designated shipping method may cause extra cost.
  4. The price listed on Kuuye is tax excluded. Certain shipping methods may cause possible customs taxes.
  5. Shipping time will be affected by customs clearance or holidays. For any questions about shipments, kindly call us within 7 days after shipping, and we will get back to you within 5 hours. Note that overdue requests may not be accepted.

Our package sizes are classified as follows:

  • Special Small: includes items such as earphones, toothpaste and memory cards.
  • Small: includes items such as phones
  • Medium: includes items such blenders and iron boxes
  • Large: includes items such fridges, washing machines and TVs


Zone Type Size When ordering 1 item More than 5 items
Greater Accra Pick Up      
Small GH¢2 GH¢10
Medium GH¢3 GH¢15
Large GH¢3 GH¢15
Door Delivery      
Small GH¢6 GH¢30
Medium GH¢15 GH¢75
Large GH¢20 GH¢100
Kumasi Pick Up      
Small GH¢6 GH¢30
Medium GH¢7 GH¢35
Large GH¢8 GH¢40
Door Delivery      
Small GH¢11 GH¢55
Medium GH¢18 GH¢90
Large GH¢35 GH¢175
All Other Cities Pick Up      
Small GH¢3 GH¢15
Medium GH¢5 GH¢25
Large GH¢5 GH¢25
Door Delivery      
Small GH¢25 GH¢125
Medium GH¢55 GH¢275
Large GH¢70 GH¢350




We do free delivery once every week within Accra, Tema and Kumasi.

  1. Accra and Tema – Every Wednesday
  2. Kumasi – Every Thursday

All other deliveries are done expressly which attracts fees paid to our third-party delivery companies.